User-friendly support website for a camera systems manufacturer
BRAND
Huddly
location
Oslo, NO
Client
Huddly
Tools
WordPress
Release
2020
Budget
Less than $15,000
PROBLEM
Huddly's former customer support page was both visually unappealing and confusing to navigate. Through our investigative efforts, we identified a number of issues, specifically concerning the organization of information and the page's ease of use.
SOLUTION
After finalizing the documentation and collecting data on the page's functions, our designers began refining pre-existing wireframes for both desktop and mobile interfaces, methodically resolving identified issues one at a time.
VALUE DELIVERED
While redesigning Huddly's customer support page, we streamlined the information architecture, enhancing both its accessibility and usability. The process of locating information has been simplified, making it significantly more user-friendly.
From concept to code
Our team managed the entire project scope, from design to development. Following the collection of project requirements and the completion of necessary documentation, our designer took the lead in crafting both desktop and mobile interfaces. Such thorough preparation ensured a seamless transition into the development phase.
Meeting user needs
One of the key challenges was to preserve the integrity of the site's information architecture while also making it truly useful to users. In addition, it was essential to ensure that recommended articles accurately aligned with the user's search intentions.
Huddly
They had a really good structure, and they pulled in the right people at the right time.
First Line Support & Customer Consultant
